Shipping policy

Shipping Policy

At Dialo, we aim to deliver your orders quickly, safely, and reliably across the UAE and internationally.

1. Delivery Locations

We currently ship to:

  • All Emirates within the UAE

  • Selected international destinations

Availability may vary by location.

2. Shipping Methods & Timeframes

UAE Orders

  • VIP Same-Day Delivery
    Available for selected locations & Approved Orders

  • Express Shipping (Standard)
    Delivery within 24–48 hours

International Orders

  • Delivery within 5–10 working days

  • Subject to customs clearance and local courier services

Delivery times are estimates and may vary due to external factors.

3. Cash on Delivery (COD)

We offer Cash on Delivery across the UAE.

For COD orders:

  • Customers must be available at delivery

  • Accurate contact details are required

  • Repeated refusals may result in COD restrictions

4. Order Processing

  • Orders are processed within 24 hours after confirmation

  • Orders placed after business hours may be processed the next working day

  • Verification may be required before dispatch

5. Shipping Fees

Shipping charges (if applicable) are displayed at checkout.

Fees may vary based on:

  • Location

  • Delivery type

  • Order value

6. Failed Deliveries

If delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal without valid reason

The company reserves the right to:

  • Charge re-delivery fees

  • Deduct return shipping costs

  • Restrict future COD orders

7. Tracking & Support

Tracking details will be provided once the order is dispatched (where applicable).

For assistance, customers may contact our support team through official channels.

8. Customs & International Shipping

For international orders:

  • Customs duties, taxes, and fees are the responsibility of the customer

  • Delays caused by customs authorities are beyond our control

9. Policy Updates

Dialo reserves the right to modify this Shipping Policy at any time without prior notice.

Continued use of our services implies acceptance of updated policies.