Terms of service

 

Terms of Service

Welcome to Dialo. By accessing our website and placing an order, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement

  • You agree to follow all applicable laws and regulations

  • You will not misuse our services for fraudulent or illegal activities

We reserve the right to refuse service to anyone at any time without prior notice.

2. Products & Accuracy

We make every effort to display product images, descriptions, and pricing accurately. However:

  • Minor variations in color, texture, or appearance may occur

  • Product availability is subject to change without notice

  • We do not guarantee that all product descriptions are error-free

All products are quality-checked before dispatch.

3. Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate and complete

  • You are responsible for verifying order details before confirmation

  • Orders may be canceled if verification fails

We offer Cash on Delivery (COD) and online payment options where available.

4. Pricing & Changes

All prices are displayed in AED unless stated otherwise.

We reserve the right to:

  • Modify prices without prior notice

  • Correct pricing errors

  • Cancel orders affected by incorrect pricing

5. Shipping & Delivery

We aim to deliver orders within the estimated timeframes. However:

  • Delivery times are estimates and not guaranteed

  • Delays caused by couriers, weather, or external factors are not our responsibility

  • Customers must be available to receive orders

Failed deliveries due to customer unavailability may incur additional charges.

6. Returns, Refunds & Exchanges

Our Return & Refund Policy forms part of these Terms.

By placing an order, you acknowledge and agree to our policies regarding:

  • Exchanges

  • Store credit

  • Non-refundable purchases

Please review our Return & Refund Policy separately.

7. Cancellations & Refusals

We reserve the right to take action if customers:

  • Cancel orders after dispatch

  • Refuse delivery without valid reason

  • Repeatedly fail to receive COD orders

Actions may include:

  • Restricting COD access

  • Blocking future orders

  • Charging return shipping fees

8. Intellectual Property

All website content, including:

  • Images

  • Text

  • Logos

  • Designs

Are the property of Dialo and may not be used without permission.

Unauthorized use may result in legal action.

9. User Conduct

Users agree not to:

  • Submit false information

  • Abuse customer service

  • Attempt system manipulation

  • Engage in harmful activity

We reserve the right to suspend or terminate accounts violating these rules.

10. Limitation of Liability

Dialo shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or data

  • Delays beyond our control

Our liability is limited to the value of the purchased product.

11. Privacy & Data Protection

We respect customer privacy.

Personal data is handled in accordance with our Privacy Policy and applicable UAE data protection regulations.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates.

Any disputes shall be subject to UAE courts.

13. Modifications

We reserve the right to update these Terms at any time.

Continued use of our services implies acceptance of revised terms.

14. Contact Information

For any inquiries related to these Terms, please contact our support team through official channels listed on our website.